PRIVACY POLICY

GROW BY DESIGN CONSULTING endeavours to ensure the security, integrity and privacy of personally identifiable information of its customers. GROW BY DESIGN CONSULTING uses a variety of physical and electronic security measures to keep personal information secure from misuse, loss or unauthorised access, modifications or disclosure, including restricting physical access to its offices, firewalls and secure databases. Our website www.growbydesign.com.au uses Secure Socket Layer technology (SSL) encryption to protect all your personal information and credit card details. We follow all PCI-DSS requirements & industry-standard encryptions.  

GROW BY DESIGN CONSULTING does not & will not sell any of your personal data to any third party. However data is shared with the following categories of companies as an essential part to being able to provide our services to you.

  • Professional companies responsible for dispatch & returns such as the delivery companies chosen by you at checkout.

  • Professional Payment Services approved by you once chosen at checkout to use their payment service.

  • Professional service providers such as our advertising & marketing partners

  • Professional analytic tool providers.

  • Law enforcement, NAB, AMEX & PayPal (fraud prevention & chargebacks), so we can help tackle fraud for any disputed purchases.

HOW WE COLLECT YOUR INFORMATION

There are many ways that GROW BY DESIGN CONSULTING obtains information from you:

  • via email signup on www.growbydesign.com.au website either at any point on the website located at the email gate or footer or at checkout & creating an account

  • Through out of stock notification sign-up on a selected product. Please note that email subscription sign-up can be de-selected at time whether creating an account or signing up for a restock update.

INFORMATION PROVIDED DURING CHECKOUT

GROW BY DESIGN CONSULTING ensures that any personal information that you provide during the registration and checkout process is kept confidential. Upon checkout & placing an order you may save your address & information to your account for the purposes of faster checkout. Information provided at checkout will be used for;

  • To deliver your order to you

  • Send order update notifications via e-mail

  • Fraud prevention & detection – to protect & detect fraud against you or GROW BY DESIGN CONSULTING

Your card’s security/CCV code is not stored at checkout & all payments are encrypted as per PCI-DSS requirements & industry standard encryptions. Your payment information is only used by GROW BY DESIGN CONSULTING for payments, refunds & for fraud detection.

CONTACT HISTORY

Your contact history is anything you have said to us over phone, chat, email or social media. This information is used to provide customer support & to train staff members to make sure you receive the best possible customer service. 

WHAT DO WE DO WITH YOUR INFORMATION

In order to provide our customers with the most efficient and enhanced service and to better understand your preferences, we may request information from you. All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and the GROW BY DESIGN CONSULTING privacy policy. We will primarily use your personal information to provide products and services to you and, for example:

  • to send you information via e-mail about products, offers and news that may interest you. GROW BY DESIGN CONSULTING will only send you this information if you have opted-in to receive email or product notifications

  • to analyse customers visiting the www.growbydesign.com.au website and learn about the interests & actions of our visitors in order to understand your interests and needs. This will help GROW BY DESIGN CONSULTING to improve our products and services and deliver to you the type of content, offers and promotions that you are most interested in.

NON-PERSONALLY IDENTIFIABLE INFORMATION

Navigational information collected allows GROW BY DESIGN CONSULTING to see which areas of our website are most visited & helps us improve your experience online. Other information such as browser version, device & IP address information may be collected. This information is used to improve our website such as default options of currency to give you the best possible shopping experience additionally fraud & website protection.

COOKIES

GROW BY DESIGN CONSULTING uses cookies to help you place an order, remember the items in your shopping cart, recognise when you return to the website & analyse your visiting behaviour.

You can choose to have your computer warn you each time a cookie is being sent to your browser or you can choose to turn off all cookies through your browser settings.

We also work with third party companies who use tracking technologies to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to www.growbydesign.com.au

You may restrict, block or delete the cookies from this website at any time by visiting and managing your preferences.  

HOW TO UNSUBSCRIBE

If you subscribe to the GROW BY DESIGN CONSULTING email list, your email address will be used to receive information about new products and special offers. If you do not wish to receive updates after subscribing, you may remove yourself from the mailing list by logging in to your account and opting out of the mailing list or unsubscribing at the bottom of any email received.

HOW TO CONTACT US

We always want to hear feedback from our customers. If you have any questions or feedback about our privacy policy or would like us to stop using your information. Please don’t hesitate to contact us by emailing info@growbydesign.com.au